KeyBank: Responsible Banking

Everyone’s financial journey is different. We make intentional efforts to meet the individual needs of clients and communities through a diverse range of products, services, programs, and initiatives.

Providing inclusive banking is evident in how we:

  • Show up in our communities every single day
  • Provide advice and guidance to our clients
  • Are accessible when and how clients need us most

In 2021, we worked with the Financial Health Network, the leading authority on financial health in the U.S., to identify opportunities to support equitable financial health outcomes and access for our clients and communities. We also introduced a new role, Emerging Markets Segment Product Manager, within the Consumer Bank Product Management team. This role will focus on helping Key develop and deliver products that meet the needs of LMI communities and clients. The individual in this role partners with teammates across the enterprise, including Product Management, Consumer Payments, Corporate Responsibility, Home Lending, Marketing, and Communications, to align product design, features, and functions with LMI clients’ needs, while developing a measurement infrastructure to monitor progress with clients’ financial health.

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Awards, Ratings & Rankings

KeyBank Named to “Best Banks of 2023” List by GoBankingRates
GoBankingRates, a leading destination for personal finance news and information, has named KeyBank one of its “Best Banks of 2023.”

Social Impact & Volunteering

KeyBank Annual Super Refund Saturday Helping Eligible Families and Individuals File for the Earned Income Tax Credit
Starting Saturday February 4th, 2023, KeyBank is partnering with local agencies and organizations across several states to host its annual Super Refund Saturday events. In many communities, KeyBank employees will work alongside volunteers.

Philanthropy & Cause Initiatives

Improving Heart Health Is the Focus for KeyBank’s Mannarino As He Leads American Heart Association Metro Detroit Heart Challenge Campaign
The need is greater than ever before to ensure that everyone, everywhere has the opportunity for a longer, healthier life. The American Heart Association, a global force for healthier lives for all, has named David Mannarino, president, Michigan Market of KeyBank as chairman.

Sustainable Finance & Socially Responsible Investment

KeyBank Ranks as National Top 10 SBA Lender in Funds, Expands SBA Lending Program
KeyBank announced it extended 803 loans for a total of $314 million during the SBA's FY 2022. The volume secured KeyBank a top 10 position out of over 1,600 participating lenders. KeyBank has been a top performing SBA Preferred Lender for over two decades, helping countless small businesses obtain access to capital through the SBA lending programs.

Responsible Business & Employee Engagement

KeyBank Introduces New Key Coverage Zone℠ for Clients to Avoid Overdraft Fees
KeyBank is committed to helping clients move forward on their financial journey, and today announces changes to overdraft and NSF fees. Initially previewed earlier this year, new terms have gone into effect for Consumer and Small Business checking and savings accounts beginning September 16, 2022.

Responsible Business & Employee Engagement

KeyBank: Responsible and Inclusive Banking
Everyone’s financial journey is different. KeyBank makes intentional efforts to meet the individual needs of clients and communities through a diverse range of products, services, programs, and initiatives.

Social Impact & Volunteering

KeyBank Volunteers Assemble and Donate Blankets to the Child Advocacy Center at BestSelf in Buffalo, NY
Volunteers from KeyBank recently assembled and donated blankets to the Child Advocacy Center at BestSelf Behavioral Health in Buffalo, NY, an organization that provides innovative, evidence-based, accessible, and family-focused behavioral health services to promote health, hope, recovery, and an enhanced quality of life.

Philanthropy & Cause Initiatives

KeyBank and the First Niagara Foundation Donate $100,000 to Matt Urban Hope Center's Initiative to Provide Healthy Meals for Community Residents
KeyBank, in partnership with the First Niagara Foundation, is providing $100,000 in grant funding for the Matt Urban Hope Center Urban Diner. The Urban Diner soup kitchen provides healthy meals for people in the community free of charge to ensure all residents have access to fresh, nutrient-rich food.

Awards, Ratings & Rankings

Handshake Recognizes KeyBank With Early Talent Award
Citing the importance of hiring young talent, KeyBank has been recognized with a Handshake Early Talent Award.

Philanthropy & Cause Initiatives

KeyBank Feeds 200 Families at KeyBus Kickoff Event in Buffalo
Following the recent mass shooting in Buffalo, New York, KeyBank Corporate Responsibility Officer Chiwuike Owunwanne knew something had to be done to help the nearby neighborhood recover.
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