KeyBank: Responsible Banking

Everyone’s financial journey is different. We make intentional efforts to meet the individual needs of clients and communities through a diverse range of products, services, programs, and initiatives.

Providing inclusive banking is evident in how we:

  • Show up in our communities every single day
  • Provide advice and guidance to our clients
  • Are accessible when and how clients need us most

In 2021, we worked with the Financial Health Network, the leading authority on financial health in the U.S., to identify opportunities to support equitable financial health outcomes and access for our clients and communities. We also introduced a new role, Emerging Markets Segment Product Manager, within the Consumer Bank Product Management team. This role will focus on helping Key develop and deliver products that meet the needs of LMI communities and clients. The individual in this role partners with teammates across the enterprise, including Product Management, Consumer Payments, Corporate Responsibility, Home Lending, Marketing, and Communications, to align product design, features, and functions with LMI clients’ needs, while developing a measurement infrastructure to monitor progress with clients’ financial health.

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Philanthropy & Cause Initiatives

Operation HOPE Launches ‘UPLIFT Denver’ to Empower Residents With Free Financial Literacy Programs
Operation HOPE, in collaboration with U.S. Bank and KeyBank, announces the launch of “UPLIFT Denver,” a groundbreaking initiative aimed at enhancing financial literacy and fostering economic empowerment within the Denver community. The event will take place on June 6, 2024.

Awards, Ratings & Rankings

KeyBank Named Honoree of The Civic 50
For the eleventh time, KeyBank has received the Points of Light recognition honoring Key as one of the 50 most community-minded companies in America in 2024. The recognition is based on The Civic 50 survey that is administered by True Impact.

Research, Reports & Publications

KeyBank Publishes 2023 Corporate Responsibility Report Highlighting Community Impact
KeyBank recently published its 2023 Corporate Responsibility Report. The comprehensive report tells their story as a responsible corporate citizen and provides transparency about their performance and activities related to the sustainability and societal impact of their business.

Research, Reports & Publications

KeyBank Survey Finds Signs of Confidence With Small Business Owners Coupled With Concerns About Inflation, Fraud and Political Noise
KeyBank’s 2024 Small Business Survey found that 65% of small business owners feel confident they could fund their operating expenses for one month with their cash reserves, if an unexpected need arose.

Awards, Ratings & Rankings

KeyBank’s Support for Small and Middle Market Businesses in 2023 Wins Greenwich Awards
KeyBank is being recognized for its support of small and middle market business clients in 2023 with four Greenwich Awards. These honors are among the most prestigious a bank can receive. They recognize the proactive advice Key provided to clients throughout the year.


NCWIT and KeyBank Honor 38 Students and 2 Educators From Across Ohio With 2024 Aspirations in Computing Awards
The Ohio affiliate of the National Center for Women & Information Technology (NCWIT), in partnership with KeyBank, honored 38 high school students across Ohio at the 2024 Aspirations in Computing awards on Saturday, April 20th in Columbus, Ohio.

Awards, Ratings & Rankings

KeyBank Ranks Among Top SBA Lenders in Washington State
KeyBank announced it has received the honor of ranking #1 for the most small business loans $350,000 or less in Washington Congressional Districts 1, 3, 7, 8, and 9 by the U.S. Small Business Administration (SBA) 2023 fiscal year.

Awards, Ratings & Rankings

KeyBank Receives 11th Consecutive "Outstanding" Rating from the OCC on Community Reinvestment Act Exam
KeyBank has earned its 11th consecutive "Outstanding" rating from the Office of the Comptroller of the Currency (OCC) on its most recent Community Reinvestment Act (CRA) exam. KeyBank has maintained a rating of "Outstanding" from the OCC for 11 consecutive review periods.

Philanthropy & Cause Initiatives

KeyBank Celebrates Opening of New, Full-Service Branch in Erie, PA, Grant To Support a Local Non-Profit
KeyBank held a grand opening and ribbon cutting for its new, full-service, state-of-the-art branch in Erie, PA. The new Downtown Erie branch is located at 1401 State Street and several leaders from KeyBank and Erie attended the celebration.

Responsible Business & Employee Engagement

KeyBank Relocates Meridian Branch to West Chinden Boulevard
KeyBank cut the ribbon on a new full-service branch in Meridian, Idaho on February 2 and the celebration included a donation to the Boys and Girls Clubs of Ada County. The new “Spurwing” branch is located at 3513 West Chinden Boulevard.
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