Principal Financial Group Employee Spotlights: What It's Like To Be a Customer Experience Specialist at Principal

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At Principal®, we invest in what matters. And building talented teams is where it all begins. Nahla is a customer experience specialist in the Participant Contact Center in Des Moines, Iowa. In this video, Nahla takes us through her typical workday. The role of a customer experience specialist in our engagement centers may be one of the most customer-centric jobs at Principal, as specialists support people from so many different backgrounds, cultures, and communities. Explore opportunities to join our team: hhttps://careers.principal.com/customer-care.

About Principal Financial Group

Principal Financial Group^® (Nasdaq: PFG) is a global financial company with nearly 20,000 employees¹ passionate about improving the wealth and well-being of people and businesses. In business for more than 140 years, we’re helping approximately 62 million customers¹ plan, protect, invest, and retire, while working to support the communities where we do business, and build a diverse, inclusive workforce. Principal^® is proud to be recognized a member of the Bloomberg Gender Equality Index, and a “Best Places to Work in Money Management² .” Learn more about Principal and our commitment to building a better future at principal.com. 

¹As of December 31, 2023.

²Pensions & Investments, 2022 .