Grupo Financiero Banorte is Transformed to Enhance its Value Proposition

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September 1, 2015 /3BL Media/ - In response to today’s challenging environment, Grupo Financiero Banorte has undertaken an internal transformation program which is ambitious but necessary to prepare us as a group in the face of Mexico’s great challenges in terms of a competitive, economic and social environment.

The objective of this transformation program is to improve the offer of value to clients, increase cross-sales, improve profitability and efficiency indicators as well as strengthen risk management.

With this transformation, our goal is to implement a new banking model focused on the client while we make our operational processes more efficient and practical, with which we will achieve greater efficiency, growth and profitability.

At Grupo Financiero Banorte, knowing our customers is the key to making changes that will improve their experience and our relationship with them. To transform in accordance with the level of clients’ relationships with the Bank, we have developed a unique base on a segmented basis that will allow us to raise our level of service, since we have well-structured lines of business to provide the best possible service. As a result, the transformation program puts us at the forefront of technology and allows us to involve all areas of business in an effort to offer customers solid products that make them increasingly stronger, because at Banorte we support the Mexican economy with a wide range of financial products and services.

In addition, as a financial institution in charge of safeguarding and strengthening the patrimony of customers and their families, we have a responsibility to use strict risk management systems; that is why in Banorte has the Social and Environmental Risk Management System (SEMS) which has been one of the most relevant actions we have taken to identify, categorize, assess and follow-up on social and environmental risks for loans over $1 million US. In 2014 we improved our analysis system of such risks, examining all registered loans; with 62% registered as having low risk, 37.8% as medium risk and 0.2% as high risk of analyzed loans.

We also carried out an assessment of loans based on the Equator Principles (EP), which ensures that projects funded by signatory institutions develop in an environmentally and socially responsible manner, reflecting healthy environmental management practices.  Funding for 47 loans were authorized in this context, that were also the subject of an in-depth analysis of social and environmental risks, and their compliance is being monitored.

Despite a challenging economic environment, Grupo Financiero Banorte was able to reach an all-time high in reported net profits, achieve good growth in portfolios and deposits, as well as increased recurrent revenue, also strengthening its capitalization levels and maintaining good asset quality as a result of adequate risk management.

In this way Grupo Financiero Banorte has maintained its ranking as the third largest financial group controlled by Mexican shareholders... because together, we make a stronger Mexico.

See Grupo Financiero Banorte’s 2014 Annual Report for more details on its economic performance.