T‑Mobile Ready for Winter Storms Blair & Cora (Updated 1/7/25)

Update: January 7, 2025  

Network Update 

As Winter Storm Blair continues to impact communities across the Midwest plains and East Coast, T-Mobile’s north and central region emergency teams remain focused on keeping customers, communities and first responders connected. Our network is holding strong thanks to pre-storm hardening and deploying equipment like portable generators in advance. We continue to monitor a small number of sites where commercial power outages impacted connectivity but have generators ready to deploy as needed. 

Winter Storm Cora 

We’re closely monitoring Winter Storm Cora, which is expected to impact parts of the Southern U.S., from Texas and the central Gulf Coast through the Florida Peninsula and up into the Carolinas and Virginia in the coming days. Our teams are actively preparing generators and have additional network equipment on standby to deploy quickly as needed. We’re also working with state and local agencies to identify any priority support needed. Agencies needing communications assistance can contact our 24-hour emergency hotline at 888-639-0020 or email ERTRequests@T-Mobile.com.   

For more information on our Emergency Response efforts, visit our newsroom. Stay informed with the latest updates by following @TMobileNews on X. 

January 3, 2025

As Winter Storm Blair moves into the U.S., T-Mobile is taking proactive measures to help ensure customers, communities and first responders stay connected through severe rain, snow, ice, thunderstorms and freezing temperatures expected from the plains to the East Coast.

With technical response plans tailored to winter storms, T-Mobile’s emergency teams are equipped to address challenges effectively. From technology readiness to team mobilization, we’re preparing to minimize disruptions and working to keep our network running strong.

Network Hardening & Readiness

We’ve fortified critical network equipment, including inspecting and fueling permanent and portable generators and reinforcing infrastructure like facilities and towers, ensuring backup systems are in place and operational. As the storm unfolds, T-Mobile’s network teams will actively monitor conditions and deploy resources to boost and restore connectivity where needed.

T-Mobile continues to invest in innovative technologies to enhance network resilience during extreme weather. Using AI-driven tools like the Cognitive Self-Organizing Network (SON), automated coverage optimization, and guided digital antenna tilting, we can adapt in real-time to keep customers connected. These advancements, combined with extensive network hardening efforts such as redundant backhaul routes and overlapping coverage, reduce interruptions and improve recovery times.

Public Safety and First Responders

T-Mobile is engaged with numerous federal, state and local officials and emergency management agencies in the states expected to be impacted. Agencies needing communications assistance can reach out to our 24-hour emergency hotline at 888-639-0020 or email at ERTRequests@T-Mobile.com.

First responders and emergency officials can sign up for Wireless Priority Service (WPS) to automatically get priority access and preemption for voice and priority access for data on T-Mobile’s network at no cost.

Community Support

Our teams are standing by and ready to support impacted communities with Wi-Fi, power, device charging, charging supplies and other services as they are identified and when safe to do so.

See our newsroom for more information on T-Mobile’s Emergency Response, and follow @TMobileNews on X to stay up to date with the latest company news.