With One Flight to Spread Good, What Would You Do?
From the 2015 JetBlue Responsibility Report
Customer Experience
We didn’t earn our reputation for exceptional service overnight. Since our first flight, we have worked every day to gain the loyalty and trust of our customers, one interaction at a time. For 12 years in a row, JetBlue has been ranked “Highest in Customer Satisfaction among Low-Cost Carriers in North America” by J.D. Power and Associates according to their North America Airline Satisfaction Study.
We are inspired by the great things our customers can do when they travel. Flying it Forward recognizes them for their commitments to giving back. On a single ticket, customers are “flying it forward”—passing on the opportunity to spread good and make a meaningful impact. Each recipient nominates another deserving traveler to keep flying it forward and keep the goodwill going.
Illustrations credit: Rebecca Mock
To learn more about JetBlue’s long-term responsibility platform and to view the full report, visit www.jetblue.com/green/reporting.
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