Northern Lights: Meet the Warm-Hearted Associates of Alaska
by Walmart Staff
It takes a special team to stay happy in one of the coldest, darkest places in the country.
Even at temperatures of -30 F, associates in Alaska keep customers — and each other — smiling by taking outstanding customer service to the extreme.
Braving the Elements
At -30 F, common tasks like unloading trucks become an arctic adventure. Five minutes into the job, icicles are already forming on the flushed faces of these associates.
“It doesn’t matter if you’re an assistant manager or a sales associate,” said department manager for fabrics, crafts, and stationery, Chelsea Campbell. “We all share the responsibility of getting the job done for our customers.”
Service for Those Who Serve
This February marked 30 years of service for Command Sgt. Maj. Vento Collins, customer host at Store 2722 in Fairbanks, who started at the store in September as part of his transition away from active duty. The area’s strong military presence means that many families in Fairbanks are from other places.
“They’re not used to the conditions up here,” Vento said. “So they count on us to help them prepare for life in Alaska’s interior. We’re here for them, day and night.”
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