MetLife 2016 Global Impact Highlights

Creating Value: Investing in Communities

• $26.2 billion in impact-related infrastructure, including $16.0 billion in municipal bonds that help support affordable housing, education and health needs; $9.3 billion to provide essential services such as airports, roads and ports, and $900 million* in renewable energy infrastructure.

• $9.7 billion in green investments, including ownership stakes in 37 wind and solar farms, 56 LEED-certified properties and $2.6 billion* in renewable energy projects.

• $1.8 billion in investments that directly support community needs and housing for low-income families.

Ensuring Stability: Risk Management & Governance

• Obtained listing on the Dow Jones Sustainability Index — North America (DJSI) for the first time. DJSI is a widely recognized standard for corporate responsibility that tracks leading sustainability-driven companies. MetLife is one of only eight insurers in North America to appear on the index.

• Recognition from Deloitte and the Alliance for Board Diversity for having one of the most diverse boards of any company in the Fortune 500. As of Dec. 31, 2016, 31 percent of Board members were women, and 23 percent were ethnically or racially diverse.

• Named to the first-ever Bloomberg Financial Services Gender- Equality Index, reflecting commitment to gender equality across our operations.

• Strengthened oversight of global compliance risks by implementing a new risk hierarchy that offers more accurate risk assessment information for senior compliance and business leadership teams.

A Trusted Partner: Meeting Customer Needs

• Paid more than $48 billion in claims to policyholders.

• Expanded stakeholder engagement with consumers: Gathered insights from more than 55,000 customers and potential customers around the world.

• Implemented a suite of four Net Promoter Score programs to measure satisfaction across different stakeholder interactions.

• Earned recognition for “An Outstanding Customer Service Experience” from J.D. Power Certified Contact Center ProgramSM for the Live Phone Channel in MetLife’s Retirement & Income Solutions Contact Center.

Empowering Employees: One Global Team

• Deepened our commitment to provide healthy workspaces — opened our state-of-the-art investments headquarters, featuring sit-stand desks, treadmill workstations and outdoor walking trails.
• Established Europe, the Middle East and Africa’s (EMEA’s) first region-wide Community Service Week, with participation from more than 750 volunteers across the region.
• Enhanced talent development by launching an upward feedback tool for every MetLife manager with three or more direct reports.

MetLife Foundation

• MetLife and MetLife Foundation made $48 million in grants, including $30 million for financial inclusion efforts that help low- income individuals and families get access to safe and affordable financial products and services.

• MetLife employees volunteered more than 90,000 hours around the globe, up by more than 25 percent from last year.

Delivering Positive Impact: Our Climate Leadership

• Achieved carbon neutrality, the first U.S.-based insurer to do so.
• Recognized with a Climate Leadership Award from the U.S. Environmental Protection Agency for the company’s ambitious greenhouse gas emissions reduction goals.
• Received grade of “A-” from CDP (formerly the Carbon Disclosure Project) for reporting and management of climate issues. This rating places MetLife in CDP’s top quartile “Leadership” category among financial services providers.
• Mobilized 8,000 employees through Our Green Impact, MetLife’s employee engagement program to address environmental issues.

*$2.6 billion in renewable energy projects includes the $900 million referenced in renewable energy infrastructure 

Learn more about these highlights & access the report on www.metlifeglobalimpact.com