How the Team Member Culture at Las Vegas Sands Sets the Company Apart from the Competition
As published on the Sands Confidential blog
Las Vegas Sands is the world’s leading global developer of Integrated Resorts, and was recently recognized in Forbes annual list of America’s Best Employers. As one of the nation’s most respected employers, our company is dedicated to its Team Members and providing a great working environment. In the US, we offer Team Members with opportunities to advance, a diverse and inclusive workplace, and outstanding benefits:
- Market-leading medical, dental and vision plans available to all eligible Team Members
- Company paid basic life and accidental death and dismemberment (AD&D) plans
- 401k plan with company match
- Company paid employee assistance program
- Discounted Legal program
- Free on-site workout facilities
- Two free meals per day, prepared by professional chefs
- Tuition reimbursement plan
- Professional, personal and developmental training programs through Sands Academy
- Company subsidized on-site and off-site daycare
- Paid time off
- Free employee parking
- IHG worldwide employee room discount benefit program
Before Philippa Fryman took on her role as vice president of Food and Beverage at The Venetian and The Palazzo, she joined the team in 2009 as the Butler Operations manager in Luxury Services. Overseeing a total of 60 Team Members, she quickly learned how inter-dependent various departments were and was introduced to the gaming industry. Fryman had a desire to broaden her knowledge and was ready to apply her skills on a larger scale: dealing with massive volume, cost control, and a much more diverse team of over 400 Team Members spread out over the casino, bars and lounges, pools, and theaters.
“What I enjoy most about my role is that there is never a dull day! Striving to be the market leader in Food and Beverage means we are in constant change, being creative, pushing the boundaries with all our concepts and offerings,” she said. “I am fortunate that my position means I interact with the entire property; I am out and about each day interacting with my Team Members and guests and other departments, tasting delicious food and ensuring our outlets are all delivering amazing experiences.”
Fryman is grateful to have a loyal and solid team and finds it very rewarding to have the opportunity to mentor and see her own management team develop. By devoting her overall efforts back into her team, she said it is her way of giving back for all of the opportunities the company has provided her.
“The culture here is what sets us apart,” Fryman said. “There is comradery, teamwork and a true sense of family. The company offers so much, and I have many Team Members in my division who have developed and taken on new roles after taking classes such as English as a second language, the Management development trainings provided through Sands Academy, and tuition reimbursement.”
Investing in Team Members’ personal and professional growth is the commitment the company has made in providing opportunities to advance in their hospitality careers. Through Sands Academy, Team Members are encouraged to take advantage of the classes, tools, coaching, and consulting to help their own development and their departments become more effective covering leadership, wellness, sustainability, language, and more.
“I truly believe that investing in those who show potential and a drive to be the best is the way to nurture a team that will makes us proud,” Fryman said.
To learn more about how Las Vegas Sands supports the professional growth of its Team Members, visit the company's website.
