NRG Energy’s Sustainable Customers Goals and Performance

A key part of our business is enabling customers to achieve sustainable energy outcomes. In 2016,
 we provided more consumers and companies with access to cleaner, smarter energy choices through our Business Solutions team and our multi-brand retail business.

Business Solutions

Making sustainable attainable is a big part of what
we provide our business customers through a wide range of solutions in four main categories: renewables, services, distributed, and thermal.

From a sustainability perspective, these products and services give businesses greater reliability, cleaner power and other benefits they can’t get from the 
grid. Specifically, our diverse portfolio includes system power, distributed generation, solar and wind products, carbon management and specialty services, backup generation, energy storage, distributed solar, demand response programs and energy efficiency tools and approaches.

Building on a long-standing position as a generator of wholesale power for the U.S. electric grid, our integrated platform empowers residential, commercial and industrial consumers by offering products and services that can be tailored to their specific energy needs.

Commercial and residential energy consumers seek to lower their carbon footprint without increasing their costs. They look to the power sector for innovative, customizable solutions that can help them achieve those goals. That’s why we continue to advocate
for open power markets where competition and innovation can ourish and attract capital.

Retail

To properly meet the needs of our customers’ lifestyles and environmental goals, NRG’s retail companies designed a variety of retail electricity plans, products and services. This portfolio is divided into three pillars of offerings:

• Power: Home and small business power products include electricity, natural gas, home solar, community solar, battery storage and backup power
• Services: Home and small business products include energy checkup, control and energy management, monitored security, home maintenance and installation
• PortablePower: Portable power includes consumer power products people buy and take with them 
– portable solar, portable batteries, emergency outdoor lighting and power stations

In 2016, our retail business delivered nearly 42 terawatt-hours of energy and served approximately 2.8 million recurring customers. That makes it the largest competitive mass-market energy retailer in 
the U.S. and Texas and one of the top six mass-market energy retailers in the East and Midwest. Our retail brands are recognized for exemplary customer service, innovative smart energy and technology products, and environmentally friendly solutions.

In the energy industry, competitive markets benefit customers in several ways. Competition creates innovation, which empowers customers with more choices, increased cost efficiencies and higher-quality products and services.

Download NRG Energy’s Sustainability Report here.

Learn more about NRG Energy’s sustainability initiatives here.

About NRG
​NRG is the leading integrated power company in the U.S., built on the strength of the nation’s largest and most diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 200 company, NRG creates value through best in class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers, large and small, we continually innovate, embrace and implement sustainable solutions for producing and managing energy. We aim to be pioneers in developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost 3 million residential and commercial customers throughout the country.